MANILA - In a historic first, Concentrix Philippines, the country's largest employer, simultaneously launched three newest sites nationwide: the Giga Tower in Bridgetowne in Quezon City in the Luzon; the One Montage in Cebu Business Park in the Visayas; and the Davao Finance Center in Davao Park District in Mindanao.
Concentrix staff, leaders, partners from government and private sector also attended the August 18 launch and tour of facilities in their respective cities. Concentrix President and CEO Chris Caldwell was also present.
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Present during the ribbon-cutting ceremony in Davao were Concentrix DFC Site Director RJ Yonson, Davao City Councilor Bernie Al-Ag, Concentrix VP of Delivery Tonichi Parekh, Asia CEO Forum Chairman Richard Mills, and Concentrix Davao Site Director Ellen Garcia.
The launch event called “One Concentrix Nation” highlighted the remarkable growth of Concentrix and the company’s investments to bring career opportunities throughout the country. The new sites’ locations correspond to the three major island groups of Luzon, Visayas and Mindanao, respectively.
The expansions also reinforce Concentrix’s
position as the nation’s undisputed largest private employer with approximately
100,000 staff, and brings the company’s total sites in the Philippines to 50, located
in 20 cities for its brick-and-mortar operations.
Amit Jagga, SVP and Country Leader for Concentrix Philippines, said: “Our journey in the Philippines has always been about growth. In 16 years, we have grown from a handful of people to a 100,000-strong team today. Launching three new sites altogether is a big growth milestone representing close to 5,700 combined staff in these locations and the opportunity to grow further.”
“It’s visible proof of our continued growth, and a tangible message of our continued commitment to the Philippines - we’ll continue to invest in providing meaningful career opportunities to as many talented Filipinos as possible. Further, the multi-site launch being nationwide also demonstrated that when we expand our presence to more people and places, it translates to employment and other economic opportunities also spreading to those communities.”
All three sites: Giga, One Montage Cebu, and Davao Finance Center operate 24/7, and have close to 30,000 sq.m of space in combined total. Staff support clients in industries such as Communications, Financial Services, Retail, Technology, Travel, Healthcare, and Content Moderation. Giga and Montage both have Recruitment Hubs for the high volume of jobseekers in Quezon City and Cebu City.
Concentrix site investments include the work environment and overall staff experience. Concentrix VP of People Solutions in the Philippines, Hazel Banas said: “Staff experience is top priority for Concentrix so it’s important to consider what’s meaningful and relevant to their needs and situations. Considering workplace and work environment – how safe, conducive, well-equipped with resources and well-supported the staff are, how we facilitate ease and access to information or services they need, how we reward and engage them –- these are all important.”
“,e also want to provide
state-of-the-art facilities with flexibility in mind. Our spaces are
deliberately designed for the perfect blend of functionality, productivity, and
creativity. We also take staff feedback on what they need and want, so no two
sites are necessarily the same. For example, you can have 2 sites with a gym,
and another one without. It depends on the preference of local teams,” she added.
With a solid commitment to continued growth and investment in the country and its talent, Jagga said is excited about the positive impact it will continue to make.
“We anticipate the growth rate to continue being significant levels in line with the growth in business that clients give to us, including new client logos, all of which increase our hiring requirements. So we’re very excited to share about our sites and for more people to join Concentrix,” he said, adding “if this trajectory continues leading up to 2023, and while we cannot give forward-looking statements as a publicly traded company, if we get close to double-digit % growth from the 100K scale we have today, that’s anywhere from 8,000 to 10,000 staff net growth that we can expect.”
Concentrix Philippines is a recipient of “Highly Commended” recognition for Excellence in Employee Experience in the global Gartner Communication Awards 2022 and is among Asia’s Best Employer Brands for 2 years in a row. It is also the sole recipient of ICT Awards 2021 special award for “Outstanding Use of ICT Services To Fight COVID-19.”
Concentrix Corporation (Nasdaq: CNXC), is a leading global provider of customer experience (CX) solutions and technology, improving business performance for some of the world’s best brands including over 100 Fortune Global 500 clients and more than 125 new economy clients.
Every day, from more than 40 countries and across 6 continents, our staff delivers next generation customer experience and helps companies better connect with their customers. We create better business outcomes and help differentiate our clients by reimagining everything CX through Strategy + Talent + Technology.
Concentrix provides services to clients in our key industry verticals: technology and consumer electronics; retail, travel and commerce; banking, financial services and insurance; healthcare; communications & media; automotive; and energy and public sector. Visit www.concentrix.com to learn more. (Richard Ebona)
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