CEBU – Cebu Pacific has assured the public that it has taken steps to further improve its services after Cagayan de Oro City Rep. Rufus Rodriguez filed a resolution threatening to suspend its legislative franchise for various reasons.
But
Rodriguez complained that he and his wife and seven other friends took a Cebu
Pacific flight from Mactan in Cebu province in central Visayas to Cagayan de
Oro City in northern Mindanao for a class reunion in May, but their flight was
delayed for three hours.
Cebu Pacific
said the existing fleet availability issues affecting the global aviation
industry were partly causing the disruptions in its operations.
To mitigate the impact on
passengers, Cebu Pacific said it is implementing the following initiatives -
heightened customer care and recovery by expanding customer service
capabilities and increasing the number of live agents 24/7; reducing scheduled
flights to account for the unavailable aircraft that are expected to be out of
service for a considerable amount of time, and to increase the number of
“standby” aircraft to 4, and reach as much as 6 by year-end to improve
operational resiliency since there will be more aircraft available immediately
if needed
In an interview with ABS-CBN
Teleradyo, Senate Committee on Tourism chairperson Sen. Nancy Binay said the
Senate would monitor improvements as the airline implements mitigating measures
following reports of overbooking, offloading and glitches.
“Sa susunod na hearing titingnan
natin kung may improvement na sila dahil mukhang magbabawas na sila ng flight
kung ano na lang yung kaya nila ibigay sa ating kababayan ay yun lang ang
ibebenta nila na flights. Since magbabawas sila ng mga ibebentang upuan,
hopefully mabawasan ang pagka-cancel at pag-overbook natin,” she told
Teleradyo.
Teleradyo reported that the
Philippine Airlines said it is also making adjustments in its flight operations
to minimize disruptions and restore normalcy.
Many local travellers prefer the
low-cost airline because of its affordable seat prices and promotions, and
friendly cabin crew services. (Cebu Examiner)
